Politique de remboursement

Return & Refund Policy

At Velmora, customer satisfaction is our priority.

We offer a 30-day return policy from the date your order is delivered.

Eligibility For Returns:
To qualify for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase is required

Damaged Or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product.

Refunds:
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days.

Non-Returnable Items:

• Gift cards

• Final sale items

• Used products

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us:
support@velmora.store